Telefonica calls on Office 365 and Yammer to power global workforce collaboration

Office 365 Customer TelefonicaTelefónica is a leading provider of integrated communications with more than 130,000 employees in 24 countries across Europe and Latin America. Given the broad, global employee base, the company sought to empower staff to stay connected and work together while on the same platform and with leading productivity tools. To achieve this goal, Telefonica will deploy Office 365 alongside Yammer to harness the full power of their workforce and enable new ways for its employees to collaborate, communicate and share ideas. 

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With Office 365, there’s no reason to compromise

A lot is said these days about the choices people and organizations are faced with when adopting technology. In the end, it’s all about productivity. All of these decisions are made with the aim of optimizing your productivity — whether you’re a stay-at-home mom, accountant, student, or business person. 

As people navigate these decisions, their ability to do great work revolves around having the right mix of capabilities delivered by a company they can trust. Why? Because there’s an actual cost to compromising our productivity. There’s a cost to the time and money spent retraining workers to use unfamiliar applications and applications that don’t do what people need them to do or that require workarounds.There’s a cost to having to purchase add-on technologies to gain the capabilities you need to be successful. And there’s a cost associated with the inability to access the information that’s  important to you simply because you don’t have an Internet connection.

Office 365: A business-class solution

After more than two decades of delivering the world’s most highly utilized productivity tools, we know businesses require rich capabilities and solutions that go beyond consumer needs. We understand that one size does not fit all and that choice, flexibility, and administrative control are essential to organizations around the world. 

At Microsoft, we have the broadest vision of productivity, which is inclusive of capabilities like enterprise content management and business intelligence with SharePoint, electrifying data analysis and visualization with Excel,and rich applications that enable people to do their best work. We understand that, in the face of an evolving technology arena, what it takes to maximize productivity has evolved as well.

We recently shared our vision and roadmap for Office Web Apps, but people and businesses demand even more. They require flexible web conference solutions that provide immersive, collaboration experiences with presence and instant messaging capabilities integrated at every step using solutions like Lync. Productivity requires enterprise social networking that integrates with email and calendaring but also extends the conversation by connecting static and real-time communication. And for some, it means moving some workloads to the cloud while keeping others on-premises.

Productivity is more than code in a browser. Much more.

Office is the defacto standard for making people more productive at work, at school, and at home. We are humbled that more than 1 billion people on this planet use Office to do their best work and get great results. It has been rewarding to see customers discover the same familiar experience and the same enterprise-class IT tools and business capabilities in the cloud with Office 365.

With Office 365, we’ve combined the world’s most familiar desktop experience and enterprise-class server tools with robust security and privacy.  The result is an experience that lights up social, is optimized for pen, touch, mouse and keyboard, and is recognized as a market leader in eight Gartner Magic Quadrants.

Customers are choosing Office 365 over Google Apps

An increasing number of businesses are choosing Microsoft Office 365 over Google Apps. Why? They tell us they can’t afford to compromise.

With Office 365, they don’t have to. They get the familiarity of Office + the capabilities they need + a cloud service they can trust. The result is a cloud-based service that enables businesses to meet customer needs and gain a competitive edge.

Among the recent companies that have switched to Office 365 after deploying or piloting Google Apps are Arysta LifeScience,  SEPCOIII, FHI 360, and Sensia Hälsovård AB. These companies join numerous other organizations that tried Google Apps only to switch to Office 365.

Dissatisfaction with Google Apps

Again and again, companies that deploy Google Apps say they are frustrated by the experience and want a cloud-based service they can count on. Take Arysta LifeScience, for example. An agrochemical company with sales and service in more than 125 countries, Arysta LifeScience until recently supported 34 different email solutions around the world. The company wanted to standardize on a cloud-based email service and initially chose Google Apps for Business. However, employees were unhappy with the user interface, and IT struggled with compatibility issues. 

After deploying Google Apps to 300 of its 3,400 users, the company reversed its decision and instead went with Office 365. “If we had moved everyone to Google, the ability to work offline would have been very limited,” says Dustin Collins, the company’s Head of Global IT Infrastructure. By contrast, “Microsoft meets the needs of an enterprise, with the right levels of privacy and data security better than Google, which is more consumer-oriented,” Collins says. ”And, with Office 365, you get a complete suite of collaboration services including IM, so everyone was enthusiastic about the decision.”

Likewise, the China-based energy company SEPCOIII initially used Gmail for external communication, but employees found it undependable and cumbersome. “Gmail was very unreliable, and employees were losing email,” says Pradeep Parmar, Director of Management Information Systems for SEPCOIII. “Employees were frustrated that the company didn’t have a stable, reliable email solution.”

The company decided to standardize on Office 365 for its Dubai regional office, and plans to move all 5,800 employees by the end of 2013. “We are so relieved to be using Office 365,” Pradeep says. “It’s a great platform that we can rely on.”

Office 365: A top value service

Companies that switch from Google Apps to Office 365 say they now have an enterprise-class solution that offers top value for their money. For example, when the Academy for Educational Development (AED) and the nonprofit FHI came together to form FHI 360, the approximately 2,000 AED employees were using Google Docs and Gmail, while the 2,000 employees within FHI were using on-premises Microsoft solutions.

After analyzing both Google Apps and Office 365, FHI 360 eventually decided to deploy all of its employees on Office 365. The company chose Office 365 based on several factors including the ability to work offline, robust calendaring, support for mobile users, and the “superior” level of support offered.

“Using Microsoft Office 365, we are a more cohesive, efficient organization,” says Michael Mazza, Head of Information Solutions and Services for FHI 360. “Empowered with tools that work the way we work, FHI 360 can achieve a greater impact on human development around the world.”       

Similarly, the Swedish-based private healthcare provider Sensia Hälsovård AB implemented Office 365 even though 30 percent of its workforce had already been using Google Gmail. As a result of a series of acquisitions over a two-year period, the company had seven different IT systems, which made communication a big problem because there was no common distribution list. The company wanted a single communication and collaboration platform and decided on Office 365 over Google Apps. “Gmail wasn’t intuitive to use, and when employees got stuck, it was difficult for them to obtain support,” says Anders Franzen, IT Strategist for Sensia Hälsovård AB.

 With Office 365, communication has “improved tremendously” and the support “has been excellent,” according to Franzen. “Already, Office 365 is increasing staff productivity, which means less time sitting at the computer and more time serving patients,” he says.

Productivity without compromise

Like Arysta LifeScience,  SEPCOIII, FHI 360, and Sensia Hälsovård AB, numerous companies around the world have concluded that it doesn’t make sense to compromise when they can power their organizations with Office 365.

As J. Peter Bruzzese put it his recent InfoWorld column, How to make the move from Google Apps to Office 365, “Now that Office 365 is available, it may be time to move to Microsoft’s cloud.

Office is a team player

It’s amazing to think how far Microsoft Office has come since we first launched Microsoft Word 1.0 in 1983. Word has moved well beyond replacing simple typing functions to a rich set of tools that produce an array of highly formatted documents. Excel has grown from simple ledger functions to become an interactive and mission critical analysis and reporting application. And PowerPoint now provides a rich set of tools to make highly visual, customized, professional-looking presentations. 

While you may not use all of the features of Office every day, it’s likely that someone you work with does. And even if you didn’t create it yourself, much of the content you use was probably developed by someone who does rely on the breadth of those features. Having a broad set of features that support the entire spectrum of productivity use cases, from the most basic to the most advanced, helps connect teams with a common communication platform. And those who embrace all that Office has to offer have a powerful set of tools that can set the work they do and the content they produce apart. 

Now let’s see what happens to team productivity when you choose a productivity suite that has deficiencies:

“Guys … I’ve got deficiencies”

Google Docs has deficiencies when compared to Microsoft Office. Google publicly admits Google Docs is deficient, stating: “We know the gaps between our features and theirs.” Google also states that it only intends to target 90% of the user base of Office. Google’s gaps are not just advanced features used by a few people. Many basic features are missing from Google Docs like grammar check, support for columns, custom date formats, slide numbers, and mail merge. Add to that the many more advanced capabilities missing from Google Docs like Power Pivot, SmartArt, watermarks, master slides, image editing, slicers, and information rights management – and you watch your productivity start to decline.    

“We quickly realized Google would not meet our needs, so asking our employees to put up with less functionality was not an option for us.” Read more

– Sean Maisey, Director of Operations, Colonial Williamsburg

Working harder

As we continue to improve Office, we look for changes big and small that help people do more with less effort. Some improvements are small, like the new paste options we introduced in Office 2010. Other features reduce the amount of time it takes to accomplish a task like Flash Fill and Quick Analysis in Excel. The breadth of capabilities Office can lead to significant gains in what people can accomplish. With Google Docs, on the other hand, people have to find ways to overcome feature gaps by working harder, spending their time finding workarounds, or potentially using third-party tools to overcome the gaps.  

“When we switched from Google Apps to Office 365, we freed our people to work together in synergy, and it has produced good results in every area of our business.” Read more

– Andy Springer, Director, Rookie Recruits

Working well with others

Like I said in the introduction, we work to provide the breadth of capabilities from basic usage to advanced features. With the same toolset, teams have a basic trust that they can easily communicate back and forth. Another goal of Office is to provide the tools that help people be more productive anytime, anywhere. You get a consistent and familiar Office experience no matter what device or platform you’re using, be it a PC, a browser, a smartphone, or a tablet. By contrast, to get a full Google Docs experience, Google customers must use the Google Chrome browser. In addition, Google has no plans to support the Windows Phone.  If you use an Android or iOS and want to edit your Google Docs, you use the Google Drive app on your device.  If you want to edit Microsoft Office files, you either must convert these files to the Google file format or use Quickoffice, which also has a only a small subset of features compared to Office, along with some file compatibility issues. 

Another issue that can make it difficult to work with Google is the company’s choices about which document standards to support. Microsoft Office supports both the OOXML and ODF ISO standard file types. By contrast, Google Docs stores these files in something other than these standards, converting these file types in and out of Google Docs. With both standard file formats, when you convert your Office files to use Google Docs, you gamble with data and format loss. 

“We tried to use Google Docs, but it didn’t work reliably and often skewed the formatting.” Read more

– Tamara Walker, Public Relations Consultant for Naturally Me

I’m taking the net with me

Unfortunately, even today you can’t always take the net with you. When you’re in a location without reliable Internet access, there are times when you need a great offline experience.  Microsoft Office was built to live in both the online and offline worlds, with features like document merge, track changes, and conflicting change controls in SkyDrive and SkyDrive Pro when working on shared documents. With Google Apps, the offline experience is limited. When you lose Internet access, you can still create and edit documents and presentations, but you can only view spreadsheets. You also lose more features in Docs and Slides like sharing, inserting images, help, printing, non-standard fonts, and more. Google also warns you not to work on shared documents offline or risk data loss:  “Try to use offline editing for documents that you own and that won’t be deleted without your knowledge.”

“Google Docs is not really suitable for business use due to limited functionality and the lack of offline capabilities.” Read more

– Paraic Nolan, Finance Director, Big Red Book

More innovation to come

In the timeframe Google is playing catch up, Office is not standing still.  We will continue to innovate and provide the tools to help people work better together. Just this week, we announced some exciting new capabilities coming to Office Web Apps. These features bring more core Office features to the browser including real-time coauthoring, editing on Android tablets, and much more. By the way, congratulations to Office Web Apps on recently being named one of Time Magazine’s top 50 best websites for 2013

Google Docs isn’t worth the gamble

When you open a Microsoft Office application, you know what you’re going to get. Whether you’re working from a PC, a browser or a smartphone, the way the software functions is familiar and consistent. You don’t have to fret as to whether you’re seeing the Office document as it was intended. Productivity software is built to help people communicate. It’s more than just the words in a document or presentation; it’s about the tone, style and format you use to convey an overall message. People often entrust important information in these documents — from board presentations to financial analyses to book reports. You should be able to trust that what you intend to communicate is what is being seen.

Converting Office files into Google Apps is a gamble. See what happens below when our friend is given the opportunity to take the gamble.

On the web:

Why take the gamble on converting your Office files to Google Docs when you can use Microsoft Office and the Microsoft Office Web Apps to create, share and edit your Office files with your content intact? Converting Office files into Google Apps is a gamble. Don’t take our word for it; see for yourself. Below is a document created in Microsoft Office 2013 that we opened in both Google Docs and the Office Word Web Apps so you can see the difference:

 

 As you can see, you can lose quite a bit when opening Microsoft Office files in Google Docs including text boxes, columns, graphics, image placement, watermarks, charts, text, spacing and more. The experience with both Excel and PowerPoint files is similar. Check out live side-by-side demos showing some examples here:

Power Point Web Apps vs. Google Presentations

Excel Web App vs. Google Spreadsheets

Word Web App vs. Google Documents

On a tablet:

Consistency and trust are really important when you choose a set of tools to help you communicate. Given the importance of mobile devices in our lives, that consistency and trust now extend to our phones and tablets. That is why we recently announced that we are bringing more of the Office experience to the Office Web Apps including the ability to edit and create Office files using the Office Web Apps on Android tablets-in addition to mobile devices in the Windows ecosystem and the iPad. Soon you will have the same consistency and familiarity of Office Web Apps on your tablet of choice. Google, on the other hand, only supports Android and iOS mobile devices. It provides you with two different experiences depending on whether you want to edit Google’s proprietary format, Google Docs or Microsoft Office files, Quickoffice. Each has separate compatibility issues. Our goal with the Office Web Apps is to provide people a reliable familiar experience to create Office documents from start to finish, all from the web and to deliver the tools that customers need to be productive anytime and anywhere.

Below is a screenshot of a document created in Microsoft Word 2013 and opened with QuickOffice on an iPad next to the same document opened with the Word Web App on the iPad.

 

Google Quickoffice does not convert Office files well due to its extremely limited feature set. As you can see, Quickoffice has different yet equally significant formatting and data loss issues compared to that of Google Docs.

With a viewer:

The last gamble with Google is how the company helps you view Microsoft Office documents using their file viewers. Even this is a gamble that may be too risky to take. Google has two Office file viewers: one is embedded into Google Drive, and the second is a new beta application that is part of the Google Chrome browser.

 

 As you can see, even these simple viewers fail to provide you with an adequate picture of the content in the Office file even to the extent of merging two separate pages of the document in the Google Drive Office preview application.

Why gamble with your time and Office content? When you build and share compelling, accurate, and impactful information, make sure you get what you bargained for.

Keep an eye out for more to come on whether Google has the features and skills to play the productivity game…

Office Web Apps: More Office, more collaborative, more devices

Office Web AppsWhen we launched the Office Web Apps in 2010, they were companions to the Office desktop experience that enabled lightweight, on-the-go content creation and review. Since then we’ve made a number of investments in Office Web Apps to make it easier for people to work together, author documents and access Office content from virtually any device. As we think about how people communicate and collaborate today and how their needs will evolve in the future, we’d like to share our plans for some of the investments we are making in the Office Web Apps over the next year and beyond.

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Add events to Google Calendar from Gmail

(Cross-posted on the Gmail blog.)

If you do a lot of scheduling over email, it’s now a little bit easier to create events directly from your Gmail. Starting today, dates and times within emails are lightly underlined: click them to schedule that conference call or lunch date without ever leaving Gmail.




When you click on one of these underlined dates, you’ll be able to preview your schedule for the day and change the title, date or time of the event. Clicking “Add to Calendar” will do exactly that — add the event to your calendar, and for extra convenience, the calendar event will include a link back to the original email.

This new feature is rolling out over the next week to Rapid Release domains with the English (US) language. We’ll be adding other languages soon, so stay tuned.

Chromebook kiosks for customers and employees

With easy personalization and built-in security, Chrome devices were made for sharing. The new Managed Public Sessions feature delivers a highly customizable experience for both customers and employees without requiring a login.

Because Chromebooks are low cost, easy to set up and manage, and require virtually no maintenance, Chromebooks with Managed Public Sessions make perfect shared kiosks. You could use a Chromebook with Managed Public Sessions to:

  • Order out-of-stock items online while at a retail store 
  • Search for books and browse the web at the library 
  • Update machine and inventory info from the manufacturing floor 
  • Access the company portal and update HR info from the employee break room 
  • Catch up on work in a hotel business center

Administrators can easily customize any Chrome device to be a public session device using the web-based management console. The features that you’ll find in the console include the ability to set the default sites and apps a user sees at login, custom brand the homepage, block sites and apps that shouldn’t be accessed, configure device inputs and outputs, and set timed log-out sessions. For security reasons, public session data is cleared on logout so the next user starts fresh.

We’ve tested public sessions with a few customers and here’s the initial feedback:

  • Dillards, Inc. – “We have many more employees than computers at our retail stores, so being able to share devices is key. With Managed Public Sessions, employees can walk up to any machine and get immediate access to their corporate email and important internal systems. And since Managed Public Sessions wipes all data at logout, it supports our PCI compliance requirements.”
    – Woody Chin, CIO, Dillard’s
  • Multnomah County Library – “Our Community Chromebooks program was funded by a grant from the Mt. Hood Cable Regulatory Commission. We have about 160 Chromebooks in 19 neighborhood libraries that patrons can check out for 2 hours of in-library use. The program’s been hugely popular – in the last year, we’ve loaned Chromebooks over 30,000 times. With Managed Public Sessions, we can get patrons online and productive faster, by pre-configuring the devices with a terms of service agreement, the library homepage, and popular apps like Google Maps, Evernote, and the Kindle Cloud Reader. Public Sessions also makes the program easier for library staff to support, as the session count-down timer will help get Chromebooks turned in on time, and preinstalling the most popular apps will reduce setup questions.”

    – Lucien Kress, Project Manager, Multnomah County Library
  • Hyatt San Francisco – “I’ve been running Chromeboxes with Managed Public Sessions in employee break areas. We really like Chromeboxes’ speedy browsing, easy management and security. Employees use Chromeboxes to access Hyatt payroll system, request time off, and stay up to date on internal news. They can also access personal email and social sites during breaks and I don’t need to worry about viruses and malware infecting Chromeboxes.”
    – Victor Povzner, Sr. IT Director, Hyatt Regency San Francisco

Learn more on the Chromebook site or contact us if you have any follow up questions.

Getting work done without workarounds

Nothing is more exciting for me than talking to Microsoft Office 365 customers. This experience is more special when they tell me Office 365 provides the features they need to stay organized and productive, rather than having to find workarounds in other products they’ve tried.

I recently hit the road to talk to customers who had tried using Google Apps for Business, but switched to Office 365 because they experienced too many workarounds to get work done. I could completely identify with the customer who was told she could not use “folders” in Gmail to organize her email, like she can with Microsoft Outlook. Instead, she had to use “labels” as the workaround.

Outlook Folders: Organize Email the Way You Expect

Each week, my third-grader brings a red folder home with his homework. We use blue and green folders to keep the Math and English homework packets separate as we work through his homework during the week. When the homework is completed, the folder goes to school for submission. In the same way, I use a red bin to keep all my invoices and bill payments and a green bin for personal subscriptions to magazines and deals that I sort on a weekly basis.

Folders in Microsoft Outlook are intuitive containers that can hold email similar to how you’d use folders for your own mail at home or homework at school. As you sort your inbox, you can move email to the relevant folder for future use.

Categories: A Colorful Way to Organize Email in More Ways

Outlook users who need to manage email that belongs in more than one place, can use “categories.” Categories help you classify email into various buckets that you can color code to spot them easily. You can define multiple categories and assign them to different email. You can assign more than one category to an email if you need it to be tagged as such. You can even assign these same categories to other items in Outlook such as “events” and “tasks” to keep all related items organized.

For millions of users worldwide, Outlook folders help keep email organized. The power of inbox rules helps them take organizing to the next level. Inbox rules help users automatically sort email into specific folders, categorize email, and get notified proactively as to when they need to break their routine to look at important email.

Unlike Outlook folders, Gmail “labels” does not follow the container approach. You are expected to categorize all your mail with labels. Sometimes I wonder whether these labels were designed to help users stay organized or to help improve Google’s search algorithms.

To think we all pile all our email in one place and only use labels to search and find is a crazy idea. It is as crazy as expecting a department store to only sell black shoes!

Searching Email: Several Ways to Find What You’re Looking For

With Outlook, finding email stored in folders is easy. It’s as easy as opening the folder you filed the email in and looking for it. The email in the folder can be sorted using various attributes of email. You can sort the email by sender’s name, subject of the email, date which the email was received, email with attachments, email with categories, and many more.

Search FoldersFor those of you who prefer to search for email rather than organize email in folders, searching for email in Outlook is easy. You can search using the “search box” at the top, choosing whether to look in the current folder, current mailbox, subfolders, all mailboxes, or all items in Outlook. You can even search based on sender’s name, subject of the email, whether or not the email has attachments, whether an email was flagged, whether an email was marked important,  and by many other attributes. Search capability is not just limited to email; you can even search for calendar events and tasks. Those of you who are looking for advanced options can also dig into some of the advanced search capabilities around Indexing as well.

And for those who get excited by the power of folders and search, “search folders” in Outlook is the perfect feature for you. Search folders are virtual folders that contain the view of email items that match a specific criterion that you define. You can easily create a search folder by clicking on search folders in the navigation pane in Outlook. For those who use categories for their email, the “categorized mail” search folder helps you locate the email that you had categorized previously. Similarly, for those of you who had flagged emails for follow up, “for follow up” search folders will help you find them all in one place.

With a feature-rich Outlook, every one of you can get your work done without using workarounds.

Katz Americas coasts to success with Google Apps

Editor’s note: Our guest blogger is Tom Muraca, Director of Marketing at Katz Americas, the largest manufacturer of beverage coasters in North and South America. See what other organizations that have gone Google have to say.

Katz Americas may not be a household name, but when you put a drink down at a tavern or restaurant, our product is probably under your glass. We’re one of the biggest manufacturers of drink coasters in the United States, with over 100 employees across our two facilities in Buffalo, New York and Johnson City, Tennessee.

We weren’t always such a large company – we grew quickly through a handful of mergers over the last few years – and when we finally had a chance to come up for air, we realized our technology hadn’t kept up with us. We were stumbling along with a fractured email and collaboration platform built around Microsoft Exchange 2003 and a few file-sharing servers. It was expensive and unreliable, especially for a company without a dedicated IT department. Upgrading our hosted system didn’t make financial sense, and Microsoft Office 365 didn’t win our team over. Google Apps did both, and its stability and security features were especially attractive. We decided to make the switch to Google Apps in September of 2011, and with help from Dito, our Google Apps reseller, we were up and running by January of 2012.

Google Apps has helped us streamline and modernize our day-to-day work. By using Google Drive, we’ve cut the average time it takes to deliver an estimate and mocks to a customer from one week to just three days. Instead of sending different versions of huge files around by email, we create a single shared folder on Drive and house each proof there. That way, we can easily share, edit and collaborate on our work as a team in less than half the time it took before.

The Gmail and Google Drive mobile apps have changed how we interact with potential customers and sell our product when we’re on the road. Now, I can pull up a design on my phone while I’m speaking to a customer at an industry event or even create a rough prototype on the spot. I can also add their information to my contacts, get a quote started for them immediately, and follow up via email within minutes of finishing our conversation. Google Apps lets us give our customers on-the-spot, personal service, and that gives us a huge advantage over the competition.

Google Apps has been the keystone of our revamped company strategy at a time of significant change. The way I see it, it’s also just the beginning: our employees are constantly finding new features and sharing their favorite use cases, so I can only imagine the benefits we’ll see a year from now. In the meantime, we’ll get back to focusing on our core business – protecting tabletops from condensation and spills with surfboard-shaped coasters (and some normal shaped coasters, too).

Office 365 transforms the education experience at institutions in Central and Eastern Europe

Office 365 educationToday, we announced a number of educational institutions in Central and Eastern Europe who have decided to move to Office 365 for improved communication and productivity for students and staff alike.

Cloud computing has the power to change the way students learn, especially in rapidly transforming regions like Central and Eastern Europe. Educational institutions across Poland, Romania, Lithuania and other countries in the region are using Office 365 to enrich learning environments with Lync Online, eliminate inefficiencies in email management with Exchange Online and improve internal collaboration with SharePoint Online.

 

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