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SEPCOIII boosts employee productivity with switch from Gmail to Office 365

May 22, 2013 by

Energy company SEPCOIII had been using Gmail for external communication but found it unreliable and cumbersome. The company eventually switched from Gmail to Microsoft Office 365. We recently spoke to Pradeep Parmar, Director of Management Information Systems at SEPCOIII, to learn why:

Q: Please tell us about SEPCOIII.

Pradeep Parmar: SEPCOIII originally was the electric utility company for the Shandong province of China, and eventually shifted into designing and building power plants across China. In 2011, we decided to take the business global and opened up a regional office in Dubai to lead our international expansion.

Q: Why did you investigate a cloud services solution to manage your messaging and collaboration?

Parmar: We had been using a combination of IBM Lotus Notes for internal communication and individual Gmail accounts for external communication, but it wasn’t meeting our needs. We started investigating cloud-based solutions because we were growing quickly and IT is not our core business. We needed a single solution that required minimal capital investment, could be deployed very fast, and would offer world-class capability, reliability, and availability. We also wanted a solution that easily scaled up as we grew internationally.

Q: Why did you choose Office 365 over Google Apps?

Parmar: Gmail was very unreliable, and employees were losing email. Most found the calendar feature cumbersome and weren’t even using it. Employees were frustrated that the company didn’t have a stable, reliable email solution. The fact that Gmail provided limited offline functionality was also a problem. At project sites, where there was often no Internet connection, employees weren’t able to transfer files by email. This meant tasks that should have taken a few hours to complete were taking days and even weeks.

Given employees’ negative experiences with Gmail, we immediately ruled out Google Apps as we explored a new solution. Instead, we compared an on-premises Office solution with Office 365 in the cloud. We chose Office 365 after our analysis showed we could save an estimated 80 percent in IT hardware and administrative costs over a six-year period. In June 2012, we hired LiveRoute to deploy Office 365 in our Dubai office. Our goal is to move all 5,800 employees to Office 365 by the end of 2013.

Q: What benefits are you experiencing by using Office 365?

Parmar: By moving to Office 365, we now have a robust and reliable email and collaboration solution that’s improving our productivity. Employees are no longer worried about losing email and have begun using shared calendars to quickly schedule meetings. They’re also using the offline capabilities of Office 365 to stay productive when there’s no Internet connection. In addition, we now use SharePoint Online as a central portal to store company documents, which means employees can access company information wherever they are, from nearly any device. If an employee leaves the company or loses his or her laptop, no problem; the information stays with the company. We’ve also replaced the majority of in-person meetings with Lync Online videoconferences, reducing our travel requirements. We are so relieved to be using Office 365. It’s a great platform that we can rely on.

Read the full story online. For more success stories about people like Pradeep, read other real-world testimonials on the WhyMicrosoft website.

Filed Under: Microsoft Office 365 Blog Tagged With: , , , , , , , ,

Arysta LifeScience replaces rollout of Google Apps for Business in favor of Microsoft Office 365 to build a more productive global organization

May 21, 2013 by

Arysta LifeScience wanted to standardize on cloud-based communication and collaboration services. It chose Google Apps for Business. However, employees in the pilot group were unhappy with the user interface and IT struggled with compatibility issues. Arysta LifeScience replaced the Google deployment and introduced Microsoft Office 365. We recently spoke to Dustin Collins, Head of Global IT Infrastructure at Arysta LifeScience to learn how the company is benefiting:

Q: Please tell us about Arysta LifeScience. 

Dustin Collins: Arysta LifeScience is one of the largest privately-owned agrochemical companies in the world. We have sales and services in more than 125 countries. We develop and register formulations for crop health. Our business model covers the entire value chain: product development, registration, formulation and packaging, and marketing and distribution. We stay flexible through varied distribution methods: working through distributors, retailers, crops, or directly to the growers, depending on the market.

Q: Why did you want to move to cloud-based services for messaging and collaboration?

Collins: Arysta LifeScience wanted to promote seamless global communication and collaboration; however, we had 34 different email environments. IT staff spent an inordinate amount of time maintaining this complex environment. Arysta decided that migrating communication and collaboration technologies to the cloud would be the least expensive way to standardize email service and promote better global communications. Originally, we chose Google Apps for Business, but employees in the pilot were unhappy with the UI [user interface] and they lost the ability to share calendars with colleagues using Exchange-based email and IT had more compatibility issues to deal with.

Q: Why did you choose Microsoft Office 365?  

Collins: Arysta employees had never experienced a global collaboration platform, with online collaboration sites, document versioning, presence awareness, IM [instant messaging], seamless desktop videoconferencing; that sort of thing. Office 365 gave us email plus all these other tools in one package. It has a familiar UI, so change management wouldn’t be an issue. It has better offline functionality. It has a better mobility story. Our IT staff is familiar with Microsoft technologies. With Office 365, we could easily consolidate our Active Directory environment, another major project we needed to complete. And the support we got from Microsoft and InfraScience, our deployment partner, was fantastic. They demonstrated a real interest in helping us achieve our goals. We wanted to partner with a vendor that understands the needs of a global enterprise: Microsoft was the natural choice. 

  

Q: How has Office 365 changed the way people work at Arysta LifeScience?

Collins: Today, employees have a whole suite of tools that they can use to connect with each other in ways they never could before. The tools are available on their desktops, laptops, or mobile devices. They are easy to use and require no training. Employees are intuitively integrating email and shared calendars, IM and presence services, and web conferencing, into their everyday work lives. They can find and connect with colleagues around the world. They can stay in touch with the office while they are on the road, or work from home. Office 365 is helping us build a global corporate culture. There’s a sense of excitement that employees have around being a part of a global organization: they are telling us that Office 365 has really changed their work lives.  

Q: What other benefits are you seeing from Office 365?

Collins: We’ll be saving money. Decommissioning our complex email infrastructure will enable a significant annual savings in IT costs. We’ll be retiring 10 instances of Exchange Server and many file servers around the globe, saving on IT maintenance and avoiding future hardware replacement costs. We’ll save approximately [US] $50,000 annually in WebEx licenses and usage. And we will retire service contracts with 20 ISPs around the world, saving a further $100,000 annually.

The efficiency with which we operate our business depends on the speed with which we collaborate. Using Office 365 tools, we can collaborate and communicate in real time. That’s a huge leap forward in building a more responsive, agile global team that can respond more quickly to new opportunities. In the end, this is one of the most valuable, long-term benefits of choosing Office 365.

Read the full story online. For more success stories about people like Dustin Collins, read other real-world testimonials on the whymicrosoft website.

Filed Under: Microsoft Office 365 Blog Tagged With: , , , , ,

Sensia Hälsovård AB chooses Office 365 over Google Apps, cuts travel costs by 30 percent

May 20, 2013 by

Healthcare provider Sensia Hälsovård AB needed a single communication and collaboration platform to accommodate its rapid growth. About 30 percent of its employees had been using Google Gmail, but found it cumbersome and unintuitive. The company eventually chose Microsoft Office 365. We recently spoke to Anders Franzén, IT Strategist, at Sensia Hälsovård AB to learn why:

Q: Please tell us about Sensia Hälsovård AB.

Anders Franzén: Sensia is a private healthcare provider with 35 locations across Sweden. We offer services in wellness, occupational health, primary and specialized care.

Q: What issues were you facing that led you to adopt Office 365?

Franzén: We made a series of acquisitions over a two-year period, and were experiencing tremendous growth. As a result, we had seven different IT systems, which made communication a big problem because it was impossible to maintain a distribution list for all of our employees. To communicate with our employees, we had to send an email to each manager, who would then forward it to his or her employees. We wanted to establish a single communication and collaboration platform so that we could communicate with all 600 employees at the same time.

Q: Why did you choose Office 365 over Google Apps?

Franzén: Before we moved to the cloud, about 30 percent of our employees were using Gmail, but the feedback we got is that they didn’t like it. Gmail wasn’t intuitive to use, and when employees got stuck, it was difficult for them to obtain support. Google isn’t a support company-that’s just not their focus.

In comparison, Office 365 feels like a more professional service. Many of our employees were already familiar with Office, and found it easier to use than Gmail. In addition, the built-in scalability of Office 365 was an important feature as we continue to grow. We can easily add 50, 100, or 600 new email accounts from one day to the next and easily federate these accounts using Active Directory. Few other solutions can handle that growth so seamlessly.

Q: What benefits are you experiencing by using Office 365?

Franzén: Although we migrated seven different email systems, the process was quick and easy-it took less than a month and with Office 365, the support has been excellent. I’ve contacted Microsoft a couple of times, and I’ve gotten quick responses from very good support personnel. I’m very happy with it.

Our communication has improved tremendously. Employees can send email to anyone, we can chat using Lync Online, and we can see when users are online and when they’re in a meeting. It really feels like we are one company now.

Rather than traveling around the country, we now hold videoconferences using Lync Online both internally and externally. Our goal is to cut our traveling costs in half, and we’re already at  30 percent. Over time, we expect our doctors to use Lync Online even more to share information and obtain second opinions. Already, Office 365 is increasing staff productivity, which means less time sitting at the computer and more time serving patients.

 Read the full story online. For more success stories about people like Franzén, read other real-world testimonials on the WhyMicrosoft website.

Filed Under: Microsoft Office 365 Blog Tagged With: , , , , , , ,

Telefonica calls on Office 365 and Yammer to power global workforce collaboration

May 16, 2013 by

Office 365 Customer TelefonicaTelefónica is a leading provider of integrated communications with more than 130,000 employees in 24 countries across Europe and Latin America. Given the broad, global employee base, the company sought to empower staff to stay connected and work together while on the same platform and with leading productivity tools. To achieve this goal, Telefonica will deploy Office 365 alongside Yammer to harness the full power of their workforce and enable new ways for its employees to collaborate, communicate and share ideas. 

…(read more)

Filed Under: Microsoft Office 365 Blog Tagged With: , , ,

With Office 365, there’s no reason to compromise

May 13, 2013 by

A lot is said these days about the choices people and organizations are faced with when adopting technology. In the end, it’s all about productivity. All of these decisions are made with the aim of optimizing your productivity — whether you’re a stay-at-home mom, accountant, student, or business person. 

As people navigate these decisions, their ability to do great work revolves around having the right mix of capabilities delivered by a company they can trust. Why? Because there’s an actual cost to compromising our productivity. There’s a cost to the time and money spent retraining workers to use unfamiliar applications and applications that don’t do what people need them to do or that require workarounds.There’s a cost to having to purchase add-on technologies to gain the capabilities you need to be successful. And there’s a cost associated with the inability to access the information that’s  important to you simply because you don’t have an Internet connection.

Office 365: A business-class solution

After more than two decades of delivering the world’s most highly utilized productivity tools, we know businesses require rich capabilities and solutions that go beyond consumer needs. We understand that one size does not fit all and that choice, flexibility, and administrative control are essential to organizations around the world. 

At Microsoft, we have the broadest vision of productivity, which is inclusive of capabilities like enterprise content management and business intelligence with SharePoint, electrifying data analysis and visualization with Excel,and rich applications that enable people to do their best work. We understand that, in the face of an evolving technology arena, what it takes to maximize productivity has evolved as well.

We recently shared our vision and roadmap for Office Web Apps, but people and businesses demand even more. They require flexible web conference solutions that provide immersive, collaboration experiences with presence and instant messaging capabilities integrated at every step using solutions like Lync. Productivity requires enterprise social networking that integrates with email and calendaring but also extends the conversation by connecting static and real-time communication. And for some, it means moving some workloads to the cloud while keeping others on-premises.

Productivity is more than code in a browser. Much more.

Office is the defacto standard for making people more productive at work, at school, and at home. We are humbled that more than 1 billion people on this planet use Office to do their best work and get great results. It has been rewarding to see customers discover the same familiar experience and the same enterprise-class IT tools and business capabilities in the cloud with Office 365.

With Office 365, we’ve combined the world’s most familiar desktop experience and enterprise-class server tools with robust security and privacy.  The result is an experience that lights up social, is optimized for pen, touch, mouse and keyboard, and is recognized as a market leader in eight Gartner Magic Quadrants.

Customers are choosing Office 365 over Google Apps

An increasing number of businesses are choosing Microsoft Office 365 over Google Apps. Why? They tell us they can’t afford to compromise.

With Office 365, they don’t have to. They get the familiarity of Office + the capabilities they need + a cloud service they can trust. The result is a cloud-based service that enables businesses to meet customer needs and gain a competitive edge.

Among the recent companies that have switched to Office 365 after deploying or piloting Google Apps are Arysta LifeScience,  SEPCOIII, FHI 360, and Sensia Hälsovård AB. These companies join numerous other organizations that tried Google Apps only to switch to Office 365.

Dissatisfaction with Google Apps

Again and again, companies that deploy Google Apps say they are frustrated by the experience and want a cloud-based service they can count on. Take Arysta LifeScience, for example. An agrochemical company with sales and service in more than 125 countries, Arysta LifeScience until recently supported 34 different email solutions around the world. The company wanted to standardize on a cloud-based email service and initially chose Google Apps for Business. However, employees were unhappy with the user interface, and IT struggled with compatibility issues. 

After deploying Google Apps to 300 of its 3,400 users, the company reversed its decision and instead went with Office 365. “If we had moved everyone to Google, the ability to work offline would have been very limited,” says Dustin Collins, the company’s Head of Global IT Infrastructure. By contrast, “Microsoft meets the needs of an enterprise, with the right levels of privacy and data security better than Google, which is more consumer-oriented,” Collins says. ”And, with Office 365, you get a complete suite of collaboration services including IM, so everyone was enthusiastic about the decision.”

Likewise, the China-based energy company SEPCOIII initially used Gmail for external communication, but employees found it undependable and cumbersome. “Gmail was very unreliable, and employees were losing email,” says Pradeep Parmar, Director of Management Information Systems for SEPCOIII. “Employees were frustrated that the company didn’t have a stable, reliable email solution.”

The company decided to standardize on Office 365 for its Dubai regional office, and plans to move all 5,800 employees by the end of 2013. “We are so relieved to be using Office 365,” Pradeep says. “It’s a great platform that we can rely on.”

Office 365: A top value service

Companies that switch from Google Apps to Office 365 say they now have an enterprise-class solution that offers top value for their money. For example, when the Academy for Educational Development (AED) and the nonprofit FHI came together to form FHI 360, the approximately 2,000 AED employees were using Google Docs and Gmail, while the 2,000 employees within FHI were using on-premises Microsoft solutions.

After analyzing both Google Apps and Office 365, FHI 360 eventually decided to deploy all of its employees on Office 365. The company chose Office 365 based on several factors including the ability to work offline, robust calendaring, support for mobile users, and the “superior” level of support offered.

“Using Microsoft Office 365, we are a more cohesive, efficient organization,” says Michael Mazza, Head of Information Solutions and Services for FHI 360. “Empowered with tools that work the way we work, FHI 360 can achieve a greater impact on human development around the world.”       

Similarly, the Swedish-based private healthcare provider Sensia Hälsovård AB implemented Office 365 even though 30 percent of its workforce had already been using Google Gmail. As a result of a series of acquisitions over a two-year period, the company had seven different IT systems, which made communication a big problem because there was no common distribution list. The company wanted a single communication and collaboration platform and decided on Office 365 over Google Apps. “Gmail wasn’t intuitive to use, and when employees got stuck, it was difficult for them to obtain support,” says Anders Franzen, IT Strategist for Sensia Hälsovård AB.

 With Office 365, communication has “improved tremendously” and the support “has been excellent,” according to Franzen. “Already, Office 365 is increasing staff productivity, which means less time sitting at the computer and more time serving patients,” he says.

Productivity without compromise

Like Arysta LifeScience,  SEPCOIII, FHI 360, and Sensia Hälsovård AB, numerous companies around the world have concluded that it doesn’t make sense to compromise when they can power their organizations with Office 365.

As J. Peter Bruzzese put it his recent InfoWorld column, How to make the move from Google Apps to Office 365, “Now that Office 365 is available, it may be time to move to Microsoft’s cloud.

Filed Under: Microsoft Office 365 Blog Tagged With: , , , , , , ,

Office is a team player

May 10, 2013 by

It’s amazing to think how far Microsoft Office has come since we first launched Microsoft Word 1.0 in 1983. Word has moved well beyond replacing simple typing functions to a rich set of tools that produce an array of highly formatted documents. Excel has grown from simple ledger functions to become an interactive and mission critical analysis and reporting application. And PowerPoint now provides a rich set of tools to make highly visual, customized, professional-looking presentations. 

While you may not use all of the features of Office every day, it’s likely that someone you work with does. And even if you didn’t create it yourself, much of the content you use was probably developed by someone who does rely on the breadth of those features. Having a broad set of features that support the entire spectrum of productivity use cases, from the most basic to the most advanced, helps connect teams with a common communication platform. And those who embrace all that Office has to offer have a powerful set of tools that can set the work they do and the content they produce apart. 

Now let’s see what happens to team productivity when you choose a productivity suite that has deficiencies:

“Guys … I’ve got deficiencies”

Google Docs has deficiencies when compared to Microsoft Office. Google publicly admits Google Docs is deficient, stating: “We know the gaps between our features and theirs.” Google also states that it only intends to target 90% of the user base of Office. Google’s gaps are not just advanced features used by a few people. Many basic features are missing from Google Docs like grammar check, support for columns, custom date formats, slide numbers, and mail merge. Add to that the many more advanced capabilities missing from Google Docs like Power Pivot, SmartArt, watermarks, master slides, image editing, slicers, and information rights management – and you watch your productivity start to decline.    

“We quickly realized Google would not meet our needs, so asking our employees to put up with less functionality was not an option for us.” Read more

– Sean Maisey, Director of Operations, Colonial Williamsburg

Working harder

As we continue to improve Office, we look for changes big and small that help people do more with less effort. Some improvements are small, like the new paste options we introduced in Office 2010. Other features reduce the amount of time it takes to accomplish a task like Flash Fill and Quick Analysis in Excel. The breadth of capabilities Office can lead to significant gains in what people can accomplish. With Google Docs, on the other hand, people have to find ways to overcome feature gaps by working harder, spending their time finding workarounds, or potentially using third-party tools to overcome the gaps.  

“When we switched from Google Apps to Office 365, we freed our people to work together in synergy, and it has produced good results in every area of our business.” Read more

– Andy Springer, Director, Rookie Recruits

Working well with others

Like I said in the introduction, we work to provide the breadth of capabilities from basic usage to advanced features. With the same toolset, teams have a basic trust that they can easily communicate back and forth. Another goal of Office is to provide the tools that help people be more productive anytime, anywhere. You get a consistent and familiar Office experience no matter what device or platform you’re using, be it a PC, a browser, a smartphone, or a tablet. By contrast, to get a full Google Docs experience, Google customers must use the Google Chrome browser. In addition, Google has no plans to support the Windows Phone.  If you use an Android or iOS and want to edit your Google Docs, you use the Google Drive app on your device.  If you want to edit Microsoft Office files, you either must convert these files to the Google file format or use Quickoffice, which also has a only a small subset of features compared to Office, along with some file compatibility issues. 

Another issue that can make it difficult to work with Google is the company’s choices about which document standards to support. Microsoft Office supports both the OOXML and ODF ISO standard file types. By contrast, Google Docs stores these files in something other than these standards, converting these file types in and out of Google Docs. With both standard file formats, when you convert your Office files to use Google Docs, you gamble with data and format loss. 

“We tried to use Google Docs, but it didn’t work reliably and often skewed the formatting.” Read more

– Tamara Walker, Public Relations Consultant for Naturally Me

I’m taking the net with me

Unfortunately, even today you can’t always take the net with you. When you’re in a location without reliable Internet access, there are times when you need a great offline experience.  Microsoft Office was built to live in both the online and offline worlds, with features like document merge, track changes, and conflicting change controls in SkyDrive and SkyDrive Pro when working on shared documents. With Google Apps, the offline experience is limited. When you lose Internet access, you can still create and edit documents and presentations, but you can only view spreadsheets. You also lose more features in Docs and Slides like sharing, inserting images, help, printing, non-standard fonts, and more. Google also warns you not to work on shared documents offline or risk data loss:  “Try to use offline editing for documents that you own and that won’t be deleted without your knowledge.”

“Google Docs is not really suitable for business use due to limited functionality and the lack of offline capabilities.” Read more

– Paraic Nolan, Finance Director, Big Red Book

More innovation to come

In the timeframe Google is playing catch up, Office is not standing still.  We will continue to innovate and provide the tools to help people work better together. Just this week, we announced some exciting new capabilities coming to Office Web Apps. These features bring more core Office features to the browser including real-time coauthoring, editing on Android tablets, and much more. By the way, congratulations to Office Web Apps on recently being named one of Time Magazine’s top 50 best websites for 2013. 

Filed Under: Microsoft Office 365 Blog Tagged With: , , , , , , , ,

Google Docs isn’t worth the gamble

May 10, 2013 by

When you open a Microsoft Office application, you know what you’re going to get. Whether you’re working from a PC, a browser or a smartphone, the way the software functions is familiar and consistent. You don’t have to fret as to whether you’re seeing the Office document as it was intended. Productivity software is built to help people communicate. It’s more than just the words in a document or presentation; it’s about the tone, style and format you use to convey an overall message. People often entrust important information in these documents — from board presentations to financial analyses to book reports. You should be able to trust that what you intend to communicate is what is being seen.

Converting Office files into Google Apps is a gamble. See what happens below when our friend is given the opportunity to take the gamble.

On the web:

Why take the gamble on converting your Office files to Google Docs when you can use Microsoft Office and the Microsoft Office Web Apps to create, share and edit your Office files with your content intact? Converting Office files into Google Apps is a gamble. Don’t take our word for it; see for yourself. Below is a document created in Microsoft Office 2013 that we opened in both Google Docs and the Office Word Web Apps so you can see the difference:

 

 As you can see, you can lose quite a bit when opening Microsoft Office files in Google Docs including text boxes, columns, graphics, image placement, watermarks, charts, text, spacing and more. The experience with both Excel and PowerPoint files is similar. Check out live side-by-side demos showing some examples here:

Power Point Web Apps vs. Google Presentations

Excel Web App vs. Google Spreadsheets

Word Web App vs. Google Documents

On a tablet:

Consistency and trust are really important when you choose a set of tools to help you communicate. Given the importance of mobile devices in our lives, that consistency and trust now extend to our phones and tablets. That is why we recently announced that we are bringing more of the Office experience to the Office Web Apps including the ability to edit and create Office files using the Office Web Apps on Android tablets-in addition to mobile devices in the Windows ecosystem and the iPad. Soon you will have the same consistency and familiarity of Office Web Apps on your tablet of choice. Google, on the other hand, only supports Android and iOS mobile devices. It provides you with two different experiences depending on whether you want to edit Google’s proprietary format, Google Docs or Microsoft Office files, Quickoffice. Each has separate compatibility issues. Our goal with the Office Web Apps is to provide people a reliable familiar experience to create Office documents from start to finish, all from the web and to deliver the tools that customers need to be productive anytime and anywhere.

Below is a screenshot of a document created in Microsoft Word 2013 and opened with QuickOffice on an iPad next to the same document opened with the Word Web App on the iPad.

 

Google Quickoffice does not convert Office files well due to its extremely limited feature set. As you can see, Quickoffice has different yet equally significant formatting and data loss issues compared to that of Google Docs.

With a viewer:

The last gamble with Google is how the company helps you view Microsoft Office documents using their file viewers. Even this is a gamble that may be too risky to take. Google has two Office file viewers: one is embedded into Google Drive, and the second is a new beta application that is part of the Google Chrome browser.

 

 As you can see, even these simple viewers fail to provide you with an adequate picture of the content in the Office file even to the extent of merging two separate pages of the document in the Google Drive Office preview application.

Why gamble with your time and Office content? When you build and share compelling, accurate, and impactful information, make sure you get what you bargained for.

Keep an eye out for more to come on whether Google has the features and skills to play the productivity game…

Filed Under: Microsoft Office 365 Blog Tagged With: , , , , , , , , ,

Office Web Apps: More Office, more collaborative, more devices

May 7, 2013 by

Office Web AppsWhen we launched the Office Web Apps in 2010, they were companions to the Office desktop experience that enabled lightweight, on-the-go content creation and review. Since then we’ve made a number of investments in Office Web Apps to make it easier for people to work together, author documents and access Office content from virtually any device. As we think about how people communicate and collaborate today and how their needs will evolve in the future, we’d like to share our plans for some of the investments we are making in the Office Web Apps over the next year and beyond.

…(read more)

Filed Under: Microsoft Office 365 Blog Tagged With: , , , , , , ,

Add events to Google Calendar from Gmail

May 2, 2013 by
Posted by Boris Khvostichenko, Product Manager, Google Calendar

(Cross-posted on the Gmail blog.)

If you do a lot of scheduling over email, it’s now a little bit easier to create events directly from your Gmail. Starting today, dates and times within emails are lightly underlined: click them to schedule that conference call or lunch date without ever leaving Gmail.




When you click on one of these underlined dates, you’ll be able to preview your schedule for the day and change the title, date or time of the event. Clicking “Add to Calendar” will do exactly that — add the event to your calendar, and for extra convenience, the calendar event will include a link back to the original email.

This new feature is rolling out over the next week to Rapid Release domains with the English (US) language. We’ll be adding other languages soon, so stay tuned.

Filed Under: Google Enterprise Blog

Chromebook kiosks for customers and employees

April 30, 2013 by
Posted by Vidya Nagarajan, Product Manager, Chrome for Business

With easy personalization and built-in security, Chrome devices were made for sharing. The new Managed Public Sessions feature delivers a highly customizable experience for both customers and employees without requiring a login.

Because Chromebooks are low cost, easy to set up and manage, and require virtually no maintenance, Chromebooks with Managed Public Sessions make perfect shared kiosks. You could use a Chromebook with Managed Public Sessions to:

  • Order out-of-stock items online while at a retail store 
  • Search for books and browse the web at the library 
  • Update machine and inventory info from the manufacturing floor 
  • Access the company portal and update HR info from the employee break room 
  • Catch up on work in a hotel business center

Administrators can easily customize any Chrome device to be a public session device using the web-based management console. The features that you’ll find in the console include the ability to set the default sites and apps a user sees at login, custom brand the homepage, block sites and apps that shouldn’t be accessed, configure device inputs and outputs, and set timed log-out sessions. For security reasons, public session data is cleared on logout so the next user starts fresh.

We’ve tested public sessions with a few customers and here’s the initial feedback:

  • Dillards, Inc. – “We have many more employees than computers at our retail stores, so being able to share devices is key. With Managed Public Sessions, employees can walk up to any machine and get immediate access to their corporate email and important internal systems. And since Managed Public Sessions wipes all data at logout, it supports our PCI compliance requirements.”
    – Woody Chin, CIO, Dillard’s
  • Multnomah County Library – “Our Community Chromebooks program was funded by a grant from the Mt. Hood Cable Regulatory Commission. We have about 160 Chromebooks in 19 neighborhood libraries that patrons can check out for 2 hours of in-library use. The program’s been hugely popular – in the last year, we’ve loaned Chromebooks over 30,000 times. With Managed Public Sessions, we can get patrons online and productive faster, by pre-configuring the devices with a terms of service agreement, the library homepage, and popular apps like Google Maps, Evernote, and the Kindle Cloud Reader. Public Sessions also makes the program easier for library staff to support, as the session count-down timer will help get Chromebooks turned in on time, and preinstalling the most popular apps will reduce setup questions.”

    – Lucien Kress, Project Manager, Multnomah County Library
  • Hyatt San Francisco – “I’ve been running Chromeboxes with Managed Public Sessions in employee break areas. We really like Chromeboxes’ speedy browsing, easy management and security. Employees use Chromeboxes to access Hyatt payroll system, request time off, and stay up to date on internal news. They can also access personal email and social sites during breaks and I don’t need to worry about viruses and malware infecting Chromeboxes.”
    – Victor Povzner, Sr. IT Director, Hyatt Regency San Francisco

Learn more on the Chromebook site or contact us if you have any follow up questions.

Filed Under: Google Enterprise Blog
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